We are certified with various different bodies, including MCS, RECC and CHAS. Our MCS registration number is NAP28781.
We are one of only a very few renewable specialists to have achieved accreditation under ISO 14001, the international standard for Environmental Management. We support what believe and this follows through every aspect of our working practices.
We are also accredited Mitsubishi ServiceNet partners, NIBE VIP installers, Kensa Service Partners and have extensive manufacturer training with other manufacturers such as Daikin and Grant.
Every unit we install is covered under a manufacturers warranty. We also offer a 2 year workmanship warranty.
As Service NET Partners for Mitsubishi we offer a standard 5 year parts & labour warranty on Mitsubishi Ecodan heat pumps, which is subject to a documented annual service being carried out. All other Mitsubishi components (ie. cylinders, circulation pumps, 3-way valves, controllers etc.) are covered under warranty for 3 years. There is a cost option to extend the heat pump warranty by an extra 2 years if required.
As Nibe VIP installers we offer a 7 year parts & labour warranty for all Nibe products in mainland Scotland (incl. Skye) as standard, (7 year parts only warranty for Scottish Islands) subject to a documented annual service being carried out.
We ask for a 60% payment, which is due 3 weeks before installation. We will issue an invoice in a timely manner to facilitate this, and once it is received we place the orders for your equipment and liaise with you regarding delivery. The final balance payment is due within 7 days of installation and commissioning.
We are unfortunately not able to order the materials or book the installation into our calendar until our 60% invoice is paid.
If you have applied for an interest free loan we recommend you contact the Energy Savings Trust to discuss drawing down a similar proportion of your loan offer to enable you to pay our initial invoice.
There is also an interest free loan available through Home Energy Scotland.
Please note: To be eligible for the Domestic RHI, you must apply within 12 months of the first commissioning date shown on the MCS Certificate for your product.
Have a look at our Grants and Incentives page for further details.
You will require an EPC (Energy Performance Certificate). There are some conditions enforced by Energy Savings Trust and this is what they say about them:
There is no special treatment for new build properties under the FIT Energy Efficiency Requirement (EER).
The EER therefore will apply as follows:
· For installations with an application date on or after 10 May 2016, an EPC of level D or above must have been issued before the commissioning date of the FIT installation.
· For installations with an application date before 10 May 2016 but on or after 15 January 2016, an EPC level of D or above must have been issued on or before the commissioning date.
· For installations with an application date before 15 January 2016, an EPC level D or above must have been issued on or before the eligibility date of the FIT installation.
The EER does not apply to installations which are wired to provide electricity to a non-relevant building. A “relevant building” is defined as a roofed construction which has walls, and for which energy is used to condition the indoor climate. Examples of energy being used to condition the indoor climate include heating and cooling systems. If any aspect of this definition does not apply to a building to which the PV installation is wired to provide electricity to, the EER does not apply.
A “relevant building” must also be a building in respect of which an EPC can be issued. If an EPC cannot be issued then the building is not a relevant building and the EER does not apply.