call us on
01349 877 029
call us on
01349 877 029

FAQ

Running costs are affected by many different things, so it is difficult to say without detailed knowledge of your project. However, a well designed and installed heat pump should be much cheaper to run than an oil or LPG boiler, sometimes by more than 50%.
Yes. A heat pump can supply more than enough heat for both space heating and hot water, without the need for a backup boiler. When designing your system, our team take into account factors such as number of bathrooms, lifestyle and occupancy to ensure an plentiful supply.

We are certified with various different bodies, including MCS, RECC and CHAS. Our MCS registration number is NAP28781.

We are one of only a very few renewable specialists to have achieved accreditation under ISO 14001, the international standard for Environmental Management. We support what believe and this follows through every aspect of our working practices.

We are also accredited Mitsubishi ServiceNet partners, NIBE VIP installers, Kensa Service Partners and have extensive manufacturer training with other manufacturers such as Daikin and Grant.

Every unit we install is covered under a manufacturers warranty. We also offer a 2 year workmanship warranty.

As Service NET Partners for Mitsubishi we offer a standard 5 year parts & labour warranty on Mitsubishi Ecodan heat pumps, which is subject to a documented annual service being carried out. All other Mitsubishi components (ie. cylinders, circulation pumps, 3-way valves, controllers etc.) are covered under warranty for 3 years. There is a cost option to extend the heat pump warranty by an extra 2 years if required.

As Nibe VIP installers we offer a 7 year parts & labour warranty for all Nibe products in mainland Scotland (incl. Skye) as standard, (7 year parts only warranty for Scottish Islands) subject to a documented annual service being carried out.

Our installation specifications can be found on our Documentation page. These outline the scope of our works and also specify what we need to be in place before we arrive on site. We will send you a link to the correct specification for your install with your quote.

We ask for a 60% payment, which is due 3 weeks before installation. We will issue an invoice in a timely manner to facilitate this, and once it is received we place the orders for your equipment and liaise with you regarding delivery. The final balance payment is due within 7 days of installation and commissioning.

We are unfortunately not able to order the materials or book the installation into our calendar until our 60% invoice is paid.

If you have applied for an interest free loan we recommend you contact the Energy Savings Trust to discuss drawing down a similar proportion of your loan offer to enable you to pay our initial invoice.

The collector system for a ground source heat pump can either be buried horizontally in one meter deep trenches, or vertically in a borehole. Boreholes require less space, but they are more expensive and access is required for the drilling rig. The space needed for horizontal ground loops varies depending on the size of loop required, but as an average will generally require an area of approximately 400 square meters.
Our drilling rig is 2.5 metres wide and the compressor is 6 metres long and 2.4 metres wide. The compressor can however be located up to 60m from the drill site if necessary. We will assess any access requirements with you during the initial site visit.
There are currently two main incentives, the RHI for renewable heating systems, ie. heat pumps and solar thermal panels; and the Feed in Tariff for energy generation systems, such as solar photovoltaic panels.

There is also an interest free loan available through Home Energy Scotland.

Please note: To be eligible for the Domestic RHI, you must apply within 12 months of the first commissioning date shown on the MCS Certificate for your product.

Have a look at our Grants and Incentives page for further details.

Both your heat pump system and underfloor heating can be connected to the internet to allow access via smartphone, tablet or desktop computer.  Nibe's system is called uplink, Mitsubishi's is called MELcloud, and we also offer the Heatmiser Neohub to give you online connectivity with your underfloor heating.   The apps are available on both Android and iOS.
Yes they do. Heat pumps can work well with various different emitter systems, such as underfloor heating, steel panel radiators, cast iron radiators or low temperature fan convectors. Our design team will discuss your best options with you.
Heat pumps benefit from annual servicing. This ensures that mechanical connections are sound, settings are set to the correct values, and that the system is working properly. An annual service is also a requirement for receipt of the Renewable Heat Incentive, and for continued validity of extended warranties. We have an annual service plan available, please contact us if you are interested.
Yes you can!

You will require an EPC (Energy Performance Certificate). There are some conditions enforced by Energy Savings Trust and this is what they say about them:

There is no special treatment for new build properties under the FIT Energy Efficiency Requirement (EER).

The EER therefore will apply as follows:

· For installations with an application date on or after 10 May 2016, an EPC of level D or above must have been issued before the commissioning date of the FIT installation.

· For installations with an application date before 10 May 2016 but on or after 15 January 2016, an EPC level of D or above must have been issued on or before the commissioning date.

· For installations with an application date before 15 January 2016, an EPC level D or above must have been issued on or before the eligibility date of the FIT installation.

The EER does not apply to installations which are wired to provide electricity to a non-relevant building. A “relevant building” is defined as a roofed construction which has walls, and for which energy is used to condition the indoor climate. Examples of energy being used to condition the indoor climate include heating and cooling systems. If any aspect of this definition does not apply to a building to which the PV installation is wired to provide electricity to, the EER does not apply.

A “relevant building” must also be a building in respect of which an EPC can be issued. If an EPC cannot be issued then the building is not a relevant building and the EER does not apply.

Find Us.

Black Isle Renewables Ltd,
Culbo Road, Culbokie,
Dingwall, Ross-shire IV7 8JU
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Call us on
01349 877 029