We are certified with various different bodies, including MCS, RECC and CHAS. Our MCS registration number is NAP28781.
We are one of only a very few renewable specialists to have achieved accreditation under ISO 14001, the international standard for Environmental Management. We support what believe and this follows through every aspect of our working practices.
We are also accredited Mitsubishi ServiceNet partners, NIBE VIP installers, Kensa Service Partners and have extensive manufacturer training with other manufacturers such as Daikin and Grant.
Every unit we install is covered under a manufacturers warranty. We also offer a 2 year workmanship warranty.
As Service NET Partners for Mitsubishi we offer a standard 5 year warranty on Mitsubishi Ecodan heat pumps, which is subject to a documented annual service being carried out. All other Mitsubishi components (ie. cylinders, circulation pumps, 3-way valves, controllers etc.) are covered under warranty for 3 years. There is a cost option to extend the heat pump warranty by an extra 2 years if required.
As Nibe VIP installers we offer a 7 year warranty on all Nibe products as standard, subject to a documented annual service being carried out.
We ask for a 60% payment, which is due 3 weeks before installation. We will issue an invoice in a timely manner to facilitate this, and once it is received we place the orders for your equipment and liaise with you regarding delivery. The final balance payment is due within 7 days of installation and commissioning.
We are unfortunately not able to order the materials or book the installation into our calendar until our 60% invoice is paid.
If you have applied for an interest free loan we recommend you contact the Energy Savings Trust to discuss drawing down a similar proportion of your loan offer to enable you to pay our initial invoice.