call us on
01349 877 029
call us on
01349 877 029

FAQ

We are certified with various different bodies, including MCS, RECC and CHAS. Our MCS registration number is NAP28781.

We are one of only a very few renewable specialists to have achieved accreditation under ISO 14001, the international standard for Environmental Management. We support what believe and this follows through every aspect of our working practices.

We are also accredited Mitsubishi ServiceNet partners, NIBE VIP installers, Kensa Service Partners and have extensive manufacturer training with other manufacturers such as Daikin and Grant.

Every unit we install is covered under a manufacturers warranty. We also offer a 2 year workmanship warranty.

As Service NET Partners for Mitsubishi we offer a standard 5 year warranty on Mitsubishi Ecodan heat pumps, which is subject to a documented annual service being carried out. All other Mitsubishi components (ie. cylinders, circulation pumps, 3-way valves, controllers etc.) are covered under warranty for 3 years. There is a cost option to extend the heat pump warranty by an extra 2 years if required.

As Nibe VIP installers we offer a 7 year warranty on all Nibe products as standard, subject to a documented annual service being carried out.

Our installation specifications can be found on our Documentation page. These outline the scope of our works and also specify what we need to be in place before we arrive on site. We will send you a link to the correct specification for your install with your quote.

We ask for a 60% payment, which is due 3 weeks before installation. We will issue an invoice in a timely manner to facilitate this, and once it is received we place the orders for your equipment and liaise with you regarding delivery. The final balance payment is due within 7 days of installation and commissioning.

We are unfortunately not able to order the materials or book the installation into our calendar until our 60% invoice is paid.

If you have applied for an interest free loan we recommend you contact the Energy Savings Trust to discuss drawing down a similar proportion of your loan offer to enable you to pay our initial invoice.

Our drilling rig is 2.5 metres wide and the compressor is 6 metres long and 2.4 metres wide. The compressor can however be located up to 60m from the drill site if necessary. We will assess any access requirements with you during the initial site visit.
There are currently two main incentives, the Domestic RHI for renewable heating systems, and the Feed in Tariff for energy generation systems, such as solar panels. There is also an interest free loan available through Home Energy Scotland. Have a look at our Grants and Incentives page for further details.
Both your heat pump system and underfloor heating can be connected to the internet to allow access via smartphone, tablet or desktop computer.  Nibe's system is called uplink, Mitsubishi's is called MELcloud, and we also offer the Heatmiser Neohub to give you online connectivity with your underfloor heating.   The apps are available on both Android and iOS.

Find Us.

Black Isle Renewables Ltd,
Culbo Road, Culbokie,
Dingwall, Ross-shire IV7 8JU
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Call us on
01349 877 029